At Rift, our deep industry knowledge and dedicated service team empower us to achieve our goals, fulfill our promises,and advance our vision. Our core values guide our decisions and support our progress:
Efficient and Clear Communication: We prioritize communication that is timely, direct, and transparent. By leveraging our proprietary technology and command center, we streamline interactions to ensure clarity and efficiency.
Direct Engagement with Facility Managers: We maintain open lines of communication with our facility manager clients, providing continuous, real-time project tracking and the information they need whenever they need it.
Value Proposition
Rift provides integrated and comprehensive facility management
services tailored to a wide range of industries across the nation.
We are dedicated to streamlining communication and project management for efficient service to even the most remote locations — all in a cost-effective manner.
Brand Promise
At Rift, we deliver exceptional self-performing facility management
through a network of skilled technicians nationwide.
Our centralized command center, bolstered by advanced proprietary technology, ensures
streamlined communication and enhanced operational efficiency, guaranteeing superior service
and seamless management.
Brand Vision
We envision becoming the single trusted partner that fulfills all facility management
needs, offering comprehensive solutions for every client.
Our goal is to eliminate intermediaries, streamline communication, simplify service
requests, and minimize response and resolution times. We are dedicated to shaping
the future of facility management by providing seamless, efficient, and direct service
to our partners.
In just three months, we achieved a remarkable leap in compliance quality and work verification KPIs, soaring from 18% to an impressive 95%. This exceptional improvement is not only a testament to our commitment but also a standard we have consistently maintained and built upon ever since.
Quality
At Rift, we uphold the highest standards of quality across all dimensions:
– Service Excellence
– Skilled and Professional Staff
– Effective Communication
– Strong and Trusting Relationships
We believe that exceptional service is built on the foundation of skilled staff and clear, effective
communication. These elements are crucial for developing and nurturing high-quality relationships with
our clients.
We are committed to cultivating a culture of excellence that serves as the cornerstone of our business
and our enduring partnerships. This dedication to quality is integral to our vision for the future.
Communication
At Rift, we prioritize communication that is efficient, timely, direct, and
transparent. Our proprietary technology and centralized command center are designed to
streamline interactions, ensuring clarity and effectiveness.
We engage directly with facility managers, providing continuous, real-time project tracking and
up-to-date information. This approach guarantees that our clients have immediate access to the
data and support they need at all times.
Relationship
At Rift, we deeply value our relationships not only with
our customers but also with our technicians and command center teams. We take
immense pride in collaborating with skilled repair, service, and construction
professionals who exemplify our service values and commitment to excellence.
We are privileged to create meaningful job opportunities across the country,
enabling people to pursue their passions while supporting their families. Building
these strong, supportive relationships is at the heart of what we do.