Why Rift

Measurable Value

Financial insight is crucial for successful project planning in facility management. At Rift, we deliver real-time data that empowers your team to budget and project with greater precision. Our comprehensive financial data and ongoing reviews provide invaluable analytical insights that:

Enable Precise Forecasting: Improve accuracy in future planning and resource allocation. Minimize Budget Reallocation: Reduce the need for budget adjustments and reallocations. Control Overspending: Monitor expenditures closely to prevent budget overruns. Invest Wisely in Aging Assets: Make informed decisions about investing in or replacing aging assets.
Our commitment to providing actionable financial insights ensures that you have the tools needed to manage your facilities effectively and efficiently.

Value-Driven Solutions

At Rift, our operational infrastructure is tailored to address both single and multi-site challenges with comprehensive solutions. Our team—comprising skilled field technicians, in-house architects, and engineers, alongside dedicated customer-focused project managers—ensures complete transparency for every project at your location.

We offer streamlined, real-time communication that enhances overall quality and aligns with your company’s brand. Our dynamic, all-encompassing approach enables your team to effectively manage budgetary and service needs, including:

  • Resolving Complex Communication Issues: Overcome obstacles to clear and effective interaction.
  • Providing Real-Time Updates: Stay informed with the latest project developments.
  • Eliminating Misunderstandings with Third Parties: Avoid confusion and ensure alignment among all stakeholders.
  • Reducing Time Spent Managing Multiple Vendors: Simplify processes and minimize inefficiencies by consolidating services.


Our commitment to these value-driven solutions ensures that your facility management experience is smooth, efficient, and aligned with your strategic goals.

Workforce Management Excellence

At Rift, we specialize in delivering over twenty diverse commercial services, with a presence in virtually every major market across the US and Canada. Our advanced proprietary technology and dedicated customer care team meticulously oversee each technician’s process to ensure impeccable service delivery.

We uphold rigorous standards by selectively hiring less than 10% of applicants, ensuring only the most qualified field technicians are part of our team. Our streamlined communication system provides your team with real-time updates and comprehensive insights, while our extensive licensing across all operating states offers:

  • Elimination of Third-Party Markups: Directly control costs and avoid additional fees.
  • Enhanced Clarity on Systemic Issues: Gain a thorough understanding of recurring problems.
  • Robust Risk Mitigation: Implement proactive oversight to safeguard against potential risks.
  • Unmatched Project Transparency: Receive clear and detailed information for every project.


Our commitment to excellence in workforce management ensures superior quality, efficiency, and value in all our services.

Command Center Excellence

Rift boasts a command center staffed by over 400 dedicated professionals. Our expansion is strategically managed by our ability to train exceptional individuals in our distinctive client care methodology. We are intensely focused on aligning with your company’s budgetary goals and delivering unparalleled service.

Our team members undergo an extensive training regimen, including several weeks of rigorous in-house orientation followed by a six-week mentorship program. This comprehensive approach ensures our Customer Care Representatives receive expert guidance from seasoned former field technicians and engineers, guaranteeing that each service meets and exceeds your expectations.

As a valued client, you will benefit from:

  • Priority on Your Company’s Objectives: Your goals are central to our operations.
  • Access to All Options Within Budget: We ensure that every solution is viable and cost-effective.
  • Real-Time Follow-Up for Enhanced Productivity: Receive timely updates to maximize efficiency and outcomes.


Our commitment to excellence in command center operations ensures that we provide you with exceptional service and support, tailored to your specific needs.

Supply chain procurement & Management

At Rift, we proactively manage and monitor your company’s equipment through a detailed control log, ensuring the preservation and optimal performance of your assets. We provide early warnings for aging or obsolete items, allowing your team to plan for replacements in advance.

Our technicians are fully prepared to address each service request on-site with efficiency and precision. Our service vans are stocked with a wide range of parts, and for any specialized needs, our technicians have access to our central warehouse system across more than 80 cities.

Our parts procurement team is dedicated to:

  • Minimizing Costs: Reducing expenses on parts, units, and equipment.
  • Shortening Transit and Downtime: Accelerating service times by cutting down on delays.
  • Providing 24/7/365 Service: Ensuring availability and support at any time of the day or year.


Our comprehensive approach to supply chain procurement and management guarantees that your operations run smoothly and cost-effectively, with minimal disruption and maximum efficiency.